At yd., we want you to feel confident with every purchase. That’s why we offer 365 days for change-of-mind returns , including sale items , provided your item meets the return conditions below. What are the return conditions? To be eligible for a...

At yd., we want you to feel confident with every purchase. That&#x2019;s why we offer 365 days for change-of-mind returns, including sale items, provided your item meets the return conditions below.<h4 id="return-options">Return Options</h4>You can return your online order in one of two ways:<ul><li style="font-size: 16px;">In-Store: Return your online order for free at any yd. store.</li><li style="font-size: 16px;">Online: Lodge a return via our returns portal <a href="https://www.yd.com.au/au/create-return" target="_blank" rel="noopener noreferrer">here&#xA0;</a>or NZ Returns Portal <a href="https://www.yd.com.au/nz/create-return" target="_blank" rel="noopener noreferrer">here</a><a href="https://www.yd.com.au/nz/create-return" target="_blank" rel="noopener noreferrer">&#xA0;</a>and follow the prompts. (Faulty items can be lodged through the portal with photographic evidence)</li></ul>Note:&#xA0;In-store purchases cannot be returned online. They must be returned at a yd. store.Refund EligibilityTo qualify for a refund, please ensure the following:<ul><li style="font-size: 16px;">The return is lodged within 365 days from the date of purchase.</li><li style="font-size: 16px;">You have valid proof of purchase.</li><li style="font-size: 16px;">The item is unworn, unwashed, and in original condition with the swing ticket attached.</li></ul><h4 id="exchanges">Exchanges</h4>We are unable to process exchanges online. However, you&apos;re welcome to:<ul><li style="font-size: 16px;">Return change of mind items for a refund.</li><li style="font-size: 16px;">Purchase the correct size or item separately through our website.</li></ul>For in-store exchanges, visit any yd. store. We recommend calling ahead to confirm stock availability.<h4 id="returns-without-receipt-or-tags">Returns Without Receipt or Tags</h4>If you no longer have the receipt or the swing ticket is missing, you may still return items in-store only for:<ul><li style="font-size: 16px;">An exchange, or</li><li style="font-size: 16px;">A credit note (provided the garments are unworn).</li></ul><h4 id="processing-times">Processing Times</h4>Returns are typically processed within 1-2 business days of arriving at our warehouse. During high-volume periods delays may occur. If your refund has not been received after your return was delivered, please contact us <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.<h4 id="paypal-returns">PayPal Returns</h4>Items purchased via PayPal can be returned in-store or by post.If returning in-store, the following three forms of ID are required:<ul><li style="font-size: 16px;">Proof of Purchase &#x2013; Name on ID must match the receipt.</li><li style="font-size: 16px;">Photo ID &#x2013; Must match the name on the online receipt.</li><li style="font-size: 16px;">Credit Card &#x2013; If requesting a refund to card, the name must match your receipt and ID.</li></ul><h4 id="afterpay-returns">Afterpay Returns</h4>Items purchased using Afterpay can be returned either in-store or through our online returns portal.Once your refund is processed by us, Afterpay will update your payment plan accordingly. The last payment is adjusted first. For example:If a refund reduces your balance, your final installment(s) may be reduced or removed.Payments already made will not be refunded unless they exceed the refund amount.Please allow up to 7 business days for the refund to appear, depending on your financial institution. For queries, contact Afterpay directly.If you need further assistance, please contact our team <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

What is yd.'s return and exchange policy?

At this stage, our online store is unable to process exchanges directly. If you would like a different size, colour, or item, there are still a couple of options available depending on what is most convenient for you. Can I exchange my item in...

At this stage, our online store is unable to process direct exchanges.&#xA0;If you&apos;re looking for an exchange, you will need to:<ul><li style="font-size: 16px;">Return your original item for a refund in line with our&#xA0;<a href="https://www.connor.com.au/au/returns-policy" target="_blank" rel="noopener noreferrer">returns policy</a>.</li><li style="font-size: 16px;">Place a new order online for the correct size or preferred item.&#xA0;</li></ul>Alternatively, you can head into your nearest store to process the exchange.If you have any questions about the returns process, please contact us <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

Can I exchange my items online?

If you’ve lost your proof of purchase, don’t worry! We may still be able to help. The more information you can provide, the easier it may be for us or our store team to locate your transaction. What can I use as proof of purchase for an online...

If you&#x2019;ve lost your proof of purchase, don&#x2019;t worry! We may still be able to help.The more information you can provide, the easier it may be for us or our store team to locate your transaction.How do I find proof of purchase for an online order?For online purchases, your order confirmation email and tax invoice email act as your proof of purchase.Please check your:<ul><li data-list-item-id="e558be763a43cf6991fded7873000f8f0" style="font-size: 16px;">Inbox</li><li data-list-item-id="edb7009939c0551fde402046745e9fc9d" style="font-size: 16px;">Spam folder</li><li data-list-item-id="eac30e326db0ce00fd5c51c15126485c1" style="font-size: 16px;">Junk folder</li></ul>If you placed your order while signed in to your account, you may also be able to view your purchase history by logging in online.What if I didn&#x2019;t receive my online receipt?If you can&#x2019;t find your receipt, please try the following first:<ul><li data-list-item-id="efe491d31f2a276a82b3eadb202f20570" style="font-size: 16px;">Check your spam or junk folder</li><li data-list-item-id="e902aee7d47e207591e031b56bea9343c" style="font-size: 16px;">Log in to your online account to view your order history, if you were signed in when you placed the order</li></ul>If you&#x2019;re still unable to locate your receipt, please contact us <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a><a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">&#xA0;</a>for help.How do I find proof of purchase for an in-store purchase?If you requested a digital receipt in-store, it may have been sent to you by email or SMS.Please check your:<ul><li data-list-item-id="ecd39d6db748aae0be6db1681d9572616" style="font-size: 16px;">Email inbox</li><li data-list-item-id="e17cd6a143fef943a116c473b90ba9bd7" style="font-size: 16px;">Spam folder</li><li data-list-item-id="e6eaa7e2ab80c956b007c5f51f88b17a0" style="font-size: 16px;">Junk folder</li><li data-list-item-id="e4b87f19f00d3affabac3d95265ec272c" style="font-size: 16px;">SMS messages</li></ul>If you need a receipt reprint, you&#x2019;ll need to visit the same store where the purchase was made. The store team may be able to locate your transaction and reprint your receipt for you.If the store you originally purchased from has closed down, please contact us <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a><a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">&#xA0;</a>and we can check whether the receipt can be re-sent to your email address.

I've lost my proof of purchase, what should I do?

We take pride in the quality of every yd. product and carefully inspect all items before they leave our warehouse. However, if you believe your item has a manufacturing fault, we’re here to help. What should I do if I receive a faulty item? If...

We take pride in the quality of every yd. product and carefully inspect all items before they leave our warehouse.&#xA0;However, if you believe you&#x2019;ve received an item with a manufacturing fault, we&#x2019;re here to help. You can lodge a faulty return through our AU returns portal <a href="https://www.yd.com.au/au/create-return" target="_blank" rel="noopener noreferrer">here</a> or our NZ returns portal <a href="https://www.yd.com.au/nz/create-return" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;To help us assess the issue as quickly as possible, we may ask you to provide photos of the fault.Please note that while images can help with the initial review, we can&#x2019;t always confirm whether an item is faulty based on photos alone.

I received a faulty item, what can I do?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Return Policy

Returns and Refunds

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