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We take pride in the quality of every yd. product and carefully inspect all items before they leave our warehouse.&#xA0;However, if you believe you&#x2019;ve received an item with a manufacturing fault, we&#x2019;re here to help. You can lodge a faulty return through our AU returns portal <a href="https://www.yd.com.au/au/create-return" target="_blank" rel="noopener noreferrer">here</a> or our NZ returns portal <a href="https://www.yd.com.au/nz/create-return" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;To help us assess the issue as quickly as possible, we may ask you to provide photos of the fault.Please note that while images can help with the initial review, we can&#x2019;t always confirm whether an item is faulty based on photos alone.

We take pride in the quality of every yd. product and carefully inspect all items before they leave our warehouse. However, if you believe your item has a manufacturing fault, we’re here to help. What should I do if I receive a faulty item? If you’ve received an item with a fault, you can: lodge a faulty return via our returns portal use the NZ returns portal if your order was placed in New Zealand visit one of our stores for assistance contact our team here as soon as possible To help us assess the issue as quickly as possible, we may ask you to provide photos of the fault . Please note that a refund or replacement may not be able to be confirmed without photographic evidence. Please also note in-store purchases can only be returned in store What counts as a faulty item? An item may be considered faulty or not of acceptable quality if it: is not safe, durable, or free from unexpected issues, taking into account the type of product and its price does not perform as expected or is not fit for its intended purpose does not match the description provided, including information on packaging, labels, or advertising If your item is not up to standard, please get in touch and we’ll do our best to make it right. How should I care for my item? For the most accurate care instructions, please refer to the care label on your garment . As a general guide, most clothing should be cared for by: washing in cold water on a gentle cycle turning garments inside out before washing air drying where possible, or using a low heat setting if machine drying Following the care instructions can help extend the life of your garment and keep it looking its best. Need more help? If you’d like help with a faulty item, please contact us here and our team will be happy to assist.

I received a faulty item, what can I do?

Returns and Refunds

Return Policy

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Careers

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Feedback, Stores and Social Responsibility

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Payment and Gift Cards

I received a faulty item, what can I do?Updated 2 months ago