I've lost my proof of purchase, what should I do?Updated 2 months ago

If you’ve lost your proof of purchase, don’t worry! We may still be able to help.

The more information you can provide, the easier it may be for us or our store team to locate your transaction.

How do I find proof of purchase for an online order?

For online purchases, your order confirmation email and tax invoice email act as your proof of purchase.

Please check your:

• Inbox
• Spam folder
• Junk folder

If you placed your order while signed in to your account, you may also be able to view your purchase history by logging in online.

What if I didn’t receive my online receipt?

If you can’t find your receipt, please try the following first:

• Check your spam or junk folder
• Log in to your online account to view your order history, if you were signed in when you placed the order

If you’re still unable to locate your receipt, please contact us here for help.

How do I find proof of purchase for an in-store purchase?

If you requested a digital receipt in-store, it may have been sent to you by email or SMS.

Please check your:

• Email inbox
• Spam folder
• Junk folder
• SMS messages

If you need a receipt reprint, you’ll need to visit the same store where the purchase was made. The store team may be able to locate your transaction and reprint your receipt for you.

If the store you originally purchased from has closed down, please contact us here and we can check whether the receipt can be re-sent to your email address.