Authority to leave is a delivery option offered by Australia Post that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery. What happens if I choose authority to leave? If you choose to...

Authority to leave is a delivery option offered by Australia Post that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery.If authority to leave is selected, the delivery driver may leave your parcel in a safe place at your delivery address.When authority to leave is enabled:<ul><li style="font-size: 16px;">Your parcel can be left without a signature</li><li style="font-size: 16px;">The driver will attempt to leave it in a safe location at your address</li><li style="font-size: 16px;">You do not need to be home to receive the delivery</li></ul>If the driver is unable to find a suitable safe place to leave your parcel, it will be taken to your nearest post office for collection.*Choosing ATL means your parcel may be left unattended at your address. If you have any concerns about this option, we recommend selecting a delivery method that requires someone to be available to receive the parcel.For further details about Authority to Leave, please visit the Australia Post website <a href="https://auspost.com.au/business/business-ideas/ecommerce-jargon-busters/what-is-authority-to-leave" target="_blank" rel="noopener noreferrer">here</a>.

What is authority to leave?

There are a few common reasons why a parcel may not be successfully delivered, including: the shipping address provided was incorrect or incomplete the parcel was not collected from the post office within 10 business days the parcel was delivered...

There are a few common reasons why a parcel may not be successfully delivered, including:<ul><li style="font-size: 16px;">The shipping address provided was incorrect or incomplete</li><li style="font-size: 16px;">The parcel was not collected from the post office within 10 business days</li><li style="font-size: 16px;">The parcel was delivered to the wrong address due to address errors or courier misrouting</li></ul>What happens if my parcel can&#x2019;t be delivered? If a delivery attempt fails for any of the reasons above, the parcel is typically marked as &#x201C;Return to Sender&#x201D; and sent back to our warehouse. Once received we normally reach out to confirm delivery details so we can reship this to you.&#xA0;What should I do next?&#xA0; If your parcel is being returned to us or you believe there was an issue with delivery, please reach out <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here </a>with your order number and any relevant details. We&#x2019;ll investigate the issue and work with you to arrange a resolution as quickly as possible.

Why was my order returned to sender?

We’re sorry to hear your parcel hasn’t arrived or appears to be delayed. If your parcel is missing or has not been delivered within the expected timeframe, please reach out to us and we will lodge an investigation with the courier on your behalf....

We&#x2019;re sorry to hear that your parcel hasn&#x2019;t arrived or appears to be missing.If your order is delayed or you believe your parcel may be lost, please contact us <a href="https://yd.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> with your order number and tracking number, and our team will lodge an investigation with the courier on your behalf.

My tracking says my order has been delivered but I haven't received it, what do I do?

We’re sorry to hear there’s an issue with your order. While our warehouse team takes great care when packing and dispatching orders, occasional errors can happen. If you’ve received an item that is damaged, incorrect, or not what you ordered,...

We&#x2019;re sorry to hear there&#x2019;s an issue with your order.While our warehouse team takes great care when packing and dispatching orders, occasional errors can happen.&#xA0;If you&#x2019;ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here&#xA0;</a>and include the following details:<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">A brief description of the issue&#xA0;</li><li style="font-size: 16px;">Clear photos of the item (if damaged or incorrect)</li></ul>Once we receive your details, our team will review the issue promptly and work with you to resolve it as quickly as possible!

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