Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

We&#x2019;re sorry to hear that your parcel hasn&#x2019;t arrived or appears to be missing.If your order is delayed or you believe your parcel may be lost, please contact us <a href="https://yd.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> with your order number and tracking number, and our team will lodge an investigation with the courier on your behalf.

We’re sorry to hear your parcel hasn’t arrived or appears to be delayed. If your parcel is missing or has not been delivered within the expected timeframe, please reach out to us and we will lodge an investigation with the courier on your behalf. How long does an investigation take? Courier investigations can take up to 10 business days to be completed from the time you contact us. What if I need my items urgently? If you need your items sooner, you are welcome to place a new order while the investigation is ongoing. What should I include when I contact you? To help us investigate as quickly as possible, please include: your order number your tracking number, if available a brief description of the issue Need help? If you have any questions, please contact us here .

My tracking says my order has been delivered but I haven't received it, what do I do?

Shipping and Delivery

Delivery

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

Why isn’t my discount code working?

Discount Codes and Promotions

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I’m having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

What should I do if I received a damaged or incorrect item?

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

My tracking says my order has been delivered but I haven't received it, what do I do?Updated 2 months ago