Checkout and Confirmation
Why has my order been cancelled?
We do our best to keep our online stock levels accurate and ensure every item meets our quality standards before it leaves our warehouse. In some cases, an item may need to be refunded after your order is placed due to: stock no longer being...
Can I change or cancel my order?
We understand that sometimes plans change and you may need to update your order. However, to make sure orders are processed and dispatched as quickly as possible, we’re unable to cancel or make changes to an order once it has been placed . This is...
I haven't received an order confirmation, has my order gone through?
Once your order has been placed successfully, you should receive an order confirmation email within 1 hour . You can also view your order confirmation and check your order status by logging into your yd. account and visiting the Orders section....
I’m having issues at check out, how can I get help?
If you’re experiencing issues at checkout, there could be a few different causes. In most cases, the problem can be resolved by checking your browser, delivery details, or payment information. How can I fix checkout issues? Please try the...
If there is a problem with my order, who do I contact?
We always aim to provide the best possible shopping experience, but we understand that sometimes issues can happen. If you’re experiencing a problem with your order, please contact us here and our team will be happy to assist. What should I...