Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

If you&#x2019;re experiencing issues at checkout, there could be a few different causes. In most cases, the problem can be resolved by checking your browser, delivery details, or payment information. Before reaching out, we recommend trying the troubleshooting steps below, as they may help resolve the issue quickly.Please check the following:<ul><li style="font-size: 16px;">Clear your browser&#x2019;s cache, cookies, and browsing history, then close and restart your browser before trying again.</li><li style="font-size: 16px;">Check your internet connection to make sure it is stable.&#xA0;</li><li style="font-size: 16px;">Review your address details carefully, including your postcode and any unit, apartment, or building numbers where applicable and the provided mobile number.</li><li style="font-size: 16px;">Confirm your payment details are entered correctly and that sufficient funds are available.</li><li style="font-size: 16px;">Check item availability, as one or more items in your cart may have gone out of stock.</li></ul>If you&#x2019;ve tried all of the steps above and are still unable to complete your order, please contact us&#xA0;<a href="https://yd.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and include a screenshot of the error message you&#x2019;re seeing.Providing a screenshot will help our team investigate the issue more quickly and assist you as efficiently as possible.

If you’re experiencing issues at checkout, there could be a few different causes. In most cases, the problem can be resolved by checking your browser, delivery details, or payment information. How can I fix checkout issues? Please try the following steps: Clear your browser’s cache, cookies, and history, then restart your browser. Check that your internet connection is stable. Make sure your address details are entered correctly, including your postcode and unit or apartment number if applicable. Confirm your payment details are correct and that sufficient funds are available. Check that the item is still in stock, as it may have sold out. Still need help? If you’ve tried the steps above and are still unable to complete your order, please contact us here and include a screenshot of the error message you’re seeing. This will help our team investigate the issue and assist you more quickly.

I’m having issues at check out, how can I get help?

Ordering

Checkout and Confirmation

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

Why isn’t my discount code working?

Discount Codes and Promotions

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

I’m having issues at check out, how can I get help?Updated 2 months ago