Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

We understand that sometimes plans change and you may need to update your order.To ensure your order is processed and delivered as quickly as possible, we aren&#x2019;t able to modify or cancel orders once they&#x2019;ve been placed, as the details are sent automatically to our warehouse.If you&#x2019;d like to exchange or return an item after receiving it and have a nearby store, feel free to visit we&#x2019;d love to help you in person!If visiting a store isn&#x2019;t an option, no worries, you can lodge an online return <a href="https://www.yd.com.au/au/create-return" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

We understand that sometimes plans change and you may need to update your order. However, to make sure orders are processed and dispatched as quickly as possible, we’re unable to cancel or make changes to an order once it has been placed . This is because order details are sent directly to our warehouse for processing shortly after checkout. Why can’t my order be changed? Once your order is confirmed, it enters our fulfilment process automatically. This allows us to pack and send your order as quickly as possible, but it also means we’re unable to make changes such as: cancelling the order updating items or sizes changing the delivery address changing the payment method What can I do if I no longer want the item? If you no longer want your item once it arrives, you can return or exchange it in line with our return policy . You can choose the option that suits you best: Visit a nearby store if you have one and our team can assist you in person Return it online by following the steps in the return policy section on our website Need more help? If you have any questions about your order, return, or exchange options, please contact us here and our team will be happy to assist.

Can I change or cancel my order?

Ordering

Checkout and Confirmation

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

Why isn’t my discount code working?

Discount Codes and Promotions

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

I’m having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

Can I change or cancel my order?Updated 2 months ago