Payment
Can I use more than one payment method?
You can only use one payment method per order, unless you are paying with a gift card. When can I use multiple payment methods? If you have a gift card, you can use it at checkout and pay any remaining balance with one additional payment method,...
Why was my payment declined?
If your payment wasn’t successful at checkout, there are a few common reasons this can happen. Common reasons a payment may fail Incorrect payment details Please double-check that the following details have been entered correctly: card number...
I think I’ve been charged incorrectly?
If you believe you’ve been charged incorrectly, we’re here to help. Please contact us here so our team can investigate the issue as quickly as possible. What information should I provide? To help us look into this for you, please include: your...
Can I get a refund if an item I purchased is now on sale?
We understand it can be frustrating when an item you’ve recently purchased is later marked down. As prices can change over time due to sales, promotions, and limited-time offers, we’re unable to provide price adjustments after an order has been...
What currency will I be charged in?
All prices on our website are displayed and charged in the local currency based on your location. Which currency applies to my order? Australian and international customers: prices are shown and charged in AUD New Zealand customers: prices are...
What payment methods do you accept?
At yd., we offer a range of convenient payment options for online orders. We currently accept: VISA Mastercard AMEX PayPal Afterpay Apple Pay Zip Pay yd. gift cards What should I do if I’m having trouble at checkout? If you’re experiencing issues...