Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

If you believe you&#x2019;ve been charged incorrectly, we&#x2019;re here to help. Please contact us <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> with the below information so we can look into this for you.<ul><li style="font-size: 16px;">Your online order number (beginning with YW) or invoice</li><li style="font-size: 16px;">If an in-store purchase, a brief summary of the charge you believe is incorrect and a copy of your receipt&#xA0;</li></ul>

If you believe you’ve been charged incorrectly, we’re here to help. Please contact us here so our team can investigate the issue as quickly as possible. What information should I provide? To help us look into this for you, please include: your order number a brief summary of the charge you believe is incorrect Providing these details upfront will help us investigate your enquiry more efficiently. What happens next? Once we receive your message, our team will review the issue and get back to you as soon as possible. Need help? Please contact us here and we’ll be happy to assist.

I think I’ve been charged incorrectly?

Payment and Gift Cards

Payment

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

Why isn’t my discount code working?

Discount Codes and Promotions

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I’m having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

I think I’ve been charged incorrectly?Updated 2 months ago