Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

We offer multiple shipping options depending on your location. Please see details below for your region.&#xA0;All orders are shipped via Australia Post and NZ Post for reliable and trackable delivery.<h3 id="australia">Australia</h3><h4 id="standard-shipping">Standard Shipping</h4>$10 for orders under $100FREE for orders over $100Delivery Time: 3-5 business days* after dispatch<h4 id="express-shipping">Express Shipping</h4>$15 for orders under $100$5 for orders over $100Delivery Time: 1-3 business days* after dispatch <h3 id="new-zealand">New Zealand</h3><h4 id="standard-shipping-1">Standard Shipping</h4>$20 for orders under $100FREE for orders over $100Delivery Time: 4-7 business days* after dispatch *Delivery times are estimates and may vary depending on your location.

We offer multiple shipping options depending on your location. All Australian orders are shipped via Australia Post and NZ orders are shipped via NZ Post for secure and trackable delivery. Australia Standard Shipping Delivery Time: 3–5 business days* Cost: Free for orders over $100 $10 for orders under $100 Express Shipping Delivery Time: 1–3 business days* Cost: $5 for orders over $100 $15 for orders under $100 Click & Collect Ready in: 1 hour** Cost: Free on all orders Available at your selected yd. store during checkout **Orders must be placed before 4pm for same-day collection. New Zealand Express Shipping Delivery Time: 4–7 business days* Cost: Free for orders over $100 $20 for orders under $100 Click & Collect Ready in: 1 hour Cost: Free on all orders Choose your preferred yd. store at checkout *Delivery times are estimates and may vary depending on your location. If you have further questions or need assistance, please contact our customer support team.

What are your delivery options?

Shipping and Delivery

Shipping

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

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Discount Codes and Promotions

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Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

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If there is a problem with my order, who do I contact?

Checkout and Confirmation

Ordering

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Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

Standard Shipping

Express Shipping

Australia

New Zealand

What are your delivery options?Updated 2 months ago

Australia

Standard Shipping

Express Shipping

New Zealand

Standard Shipping