Can I update my delivery address after I've placed my order?Updated 2 months ago

Once your order has been placed, we’re no longer able to make changes on our end. However, you’ll still have the option to redirect your parcel through the Australia Post portal using your tracking ID. 

How to Redirect Your Parcel

Australian Customers

1. Wait for your shipping confirmation email containing your Australia Post tracking ID.
2. Visit the Australia Post tracking portal and enter your tracking number.
3. Follow the prompts to redirect or update the delivery address.

New Zealand Customers

If you're located in New Zealand, please note that your tracking ID will become active in the NZ Post system once the parcel arrives in New Zealand.

At that point, you'll be able to redirect or manage your parcel through the NZ Post tracking portal.

Please note, only the receiver (you) can request a redirection through Australia Post/NZ Post once the parcel is in transit.

For more information on redirecting a parcel with Australia Post, click here. For NZ Post, please click here.