[’Yes’ answer]

\n

Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale items, refurbished products] are not eligible.

\n
\n

To return or exchange an item, please contact customer services on [email/phone #]. Refunds will be processed back to the original method of payment within [# of days] days of receiving the returned item.

\n
\n

[’No’ answer]

\n

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include [mention specific types of products, e.g. perishable, bespoke, digital, etc].

\n
\n

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately on [email/phone #]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

Get more information

Feedback, Stores and Social Responsibility

My Account

Click and Collect

Product and Sizing

Ordering

Shipping and Delivery

Returns and Refunds

Payment and Gift Cards

Get support