Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

<p id="isPasted">Please note that original shipping and handling charges are non-refundable.&#xA0;</p><p>Once an order has been processed and shipped, these fees cannot be credited back to your account.&#xA0;</p>

If you return an item, please note that original shipping and handling charges are non-refundable . This means that if your order included a delivery fee, that amount will not be included in your refund unless otherwise required under applicable consumer law. Do I need to pay for return shipping? Yes, in most cases, return shipping costs are the responsibility of the customer . yd. does not cover the cost of sending an item back unless the item has been confirmed as faulty . What happens if my item is faulty? If you believe you’ve received a faulty item, please contact our team so we can review the issue and help with the next steps. To help us assess your claim as quickly as possible, please include: your order number a brief description of the fault clear photos showing the issue Once reviewed, our team will advise you on the appropriate resolution. Need help? If you’ve received a faulty item or have any questions about shipping costs and returns, please contact us here and our team will be happy to assist.

Will I be refunded for shipping charges?

Returns and Refunds

Refunds

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

Why isn’t my discount code working?

Discount Codes and Promotions

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I’m having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

When will I receive my refund?

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

Will I be refunded for shipping charges?Updated 2 months ago