Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Our welcome discount code is available to new customers who have both created a yd. account and subscribed to the yd. newsletter.Once both steps are completed, your welcome code will be sent to your email address within 30 minutes. If you haven&apos;t received the code within 30 minutes, we recommend checking your junk or spam folders.Our welcome codes are limited to one per email/account. Therefore if you have previously created an account or opted in to emails, you may not be eligible for another code.If you&#x2019;ve checked the above and still haven&#x2019;t received your welcome code, please contact us <a href="https://yd.gorgias.help/en-GB/contact" id="isPasted" target="_blank" rel="noopener noreferrer">here</a> and our team will be happy to assist.

Our welcome discount code is available to new customers who have both created a yd. account and subscribed to the yd. newsletter . Once both steps are completed, your welcome code will be sent to your email address within 30 minutes . Who is eligible for a welcome discount code? To receive a welcome discount code, you must: create a yd. customer account subscribe to the yd. newsletter Please note: welcome codes are limited to one per email address/account the code can only be used on your first purchase the code cannot be applied after an order has already been placed the code is valid on orders with a minimum spend of: $80 AUD $100 NZD the code is valid on full-priced items only the code cannot be used on sale or promotional items What should I check if I haven’t received my code? If you haven’t received your welcome code, please check the following: 1. Your newsletter subscription status To make sure you’re subscribed: Log in to your yd. account Go to My Account > Information Check that the newsletter subscription box is ticked 2. Whether you’ve received a code before Welcome discount codes are limited to one per email address/account . If you’ve previously created an account or subscribed to yd. emails, you may not be eligible to receive another code. 3. Your junk or spam folder Sometimes welcome emails can be filtered into your junk or spam folder, so it’s worth checking there as well. Still need help? If you’ve checked the above and still haven’t received your welcome code, please contact us here before placing your order, and our team will be happy to assist.

Why haven't I received my welcome code?

Ordering

Discount Codes and Promotions

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn’t my discount code working?

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I’m having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout and Confirmation

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

Why haven't I received my welcome code?Updated a month ago