Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Once your order has been successfully placed, we&#x2019;re unable to apply a discount code retroactively or refund the difference.You are welcome to use your discount code on your next online order, provided the code is still valid and all promotional terms are met. For full promotion terms and conditions, please click <a href="https://www.yd.com.au/au/terms-conditions" target="_blank" rel="noopener noreferrer">here</a><a href="https://www.connor.com.au/au/terms-conditions" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">.</a>If you&#x2019;re unsure whether your code is still valid or applies to your order, please contact our team <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer" id="isPasted">here</a> before placing your order, and we will be more than happy to verify this for you.&#xA0;

Once your order has been successfully placed, we’re unable to apply a discount code retrospectively or refund the difference. We understand this may be disappointing, but discount codes must be entered at checkout before payment is completed. Can I use the discount code another time? Yes, if your discount code is still valid, you can use it on your next online order. Please note that discount codes may be subject to the following conditions: valid on full-priced items only valid on orders over $80 not valid on sale items cannot be used in conjunction with other sales or promotional offers For full terms and conditions, click here . Need help? If you have any questions, please contact us here .

I forgot to apply my discount code to my order, what can I do?

Ordering

Discount Codes and Promotions

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

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My Account

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Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

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Checkout and Confirmation

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My tracking says my order has been delivered but I haven't received it, what do I do?

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Delivery

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Shipping

Shipping and Delivery

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I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

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Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

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Will I be refunded for shipping charges?

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Refunds

Returns and Refunds

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Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

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I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

I forgot to apply my discount code to my order, what can I do?Updated 2 months ago