Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Sign up to receive yd. emails and you&#x2019;ll get 20% off your first online order*.As well as your welcome discount, you&#x2019;ll also receive updates on our latest arrivals and exclusive offers.<h4 id="isPasted">When Will I Receive My Code?</h4>After signing up, your unique discount code will be sent to your email address within 30 minutes.&#xA0;If you can&apos;t see the email, please make sure to check your junk, spam and promotions folders.<h4 id="isPasted">Discount Code Terms &amp; Conditions</h4>*The 20% off code can be used under the following conditions:<ul><li style="font-size: 16px;">Valid on full-priced items only</li><li style="font-size: 16px;">Not valid on sale items</li><li style="font-size: 16px;">Cannot be used in conjunction with other sales or promotional offers</li><li style="font-size: 16px;">Your order total is over $80 AUD or $100 NZD</li></ul>If you&#x2019;ve waited more than 30 minutes and still haven&#x2019;t received your code, or if you&apos;re experiencing issues applying it, please contact us <a href="https://yd.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here&#xA0;</a>and our team will be happy to help.

Sign up to receive yd. emails and you’ll get 20% off your first online order *. As well as your welcome discount, you’ll also receive updates on our latest arrivals and exclusive offers. When will I receive my discount code? After signing up, your unique discount code will be sent to your email address within 30 minutes . If you can’t see the email, please make sure to check your: junk folder spam folder promotions folder (if applicable) What are the terms and conditions of the welcome code? Your 20% off welcome code is subject to the following conditions: valid on full-priced items only not valid on sale items cannot be used in conjunction with other sales or promotional offers valid on orders over $80 What should I do if I haven’t received my code? If it’s been more than 30 minutes and you still haven’t received your code, please contact us here and our team will be happy to help. You may also want to double-check that the email address entered when signing up was correct. What if my discount code isn’t working? If you’re having trouble applying your code, please make sure: the code has been entered correctly your order includes full-priced items only your order total is over $80 no other promotion has been applied to your order If your code still isn’t working, please contact us here for further assistance.

How can I get 20% off my first order?

Ordering

Discount Codes and Promotions

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

Feedback, Stores and Social Responsibility

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

Why isn’t my discount code working?

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I’m having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout and Confirmation

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

When Will I Receive My Code?

Discount Code Terms & Conditions

How can I get 20% off my first order?Updated a month ago

When Will I Receive My Code?

Discount Code Terms & Conditions