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We value your feedback!We always welcome your feedback and would love to hear about your experience with us.&#xA0;Customer feedback helps us understand what we&#x2019;re doing well and where we can do better. Every comment we receive is appreciated and plays an important role in helping us improve the experience we provide.You can share your feedback with our team <a href="https://yd.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.Thank you for taking the time to share your thoughts with us.

We always welcome your feedback and would love to hear about your experience with us. Whether you’d like to share a compliment, a suggestion, or constructive feedback, your input is genuinely valued and helps us continue to improve our products and services. How do I send feedback? You can share your feedback with our friendly team here . When getting in touch, feel free to include as much detail as you’d like so we can better understand your experience. Why is feedback important? Customer feedback helps us understand what we’re doing well and where we can do better. Every comment we receive is appreciated and plays an important role in helping us improve the experience we provide. Thank you for taking the time to share your thoughts with us. Need more help? If you have any questions or would like assistance with something specific, please contact us here and our team will be happy to help.

How can I share feedback?

Feedback, Stores and Social Responsibility

Do you work with any charitable organisations?

Careers

Where can I find my nearest store?

Social responsibility

Can I leave feedback about my experience in store?

How do I unsubscribe from marketing emails?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

How does Click & Collect work?

Why isn’t my item available for Click & Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

Click and Collect

The item I want is sold out, will there be a restock?

Can you help me find my size?

Product and Sizing

Markdown Items

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why haven't I received my welcome code?

Why isn’t my discount code working?

Discount Codes and Promotions

Why has my order been cancelled?

Can I change or cancel my order?

I haven't received an order confirmation, has my order gone through?

I’m having issues at check out, how can I get help?

If there is a problem with my order, who do I contact?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

What is yd.'s return and exchange policy?

Can I exchange my items online?

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

Return Policy

How will I be refunded?

Will I be refunded for shipping charges?

When will I receive my refund?

Refunds

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

How do I check my gift card balance?

I didn’t receive my gift card, what should I do?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

Can I leave feedback about my experience in store?Updated 2 months ago